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奖品兑换条款及细则
生效日期：2026年4月15日
1. 简介
本条款及细则（下称「本条款」）规范木的地奖赏会会员（下称「会员」）兑换礼品、现金券、免费客房升级/住宿或任何其他礼遇（下称「奖赏」）之相关事宜。
一旦兑换任何奖赏，即表示您同意受本条款及该特定礼品所适用的任何细则约束。如本条款与特定礼品之条款有任何冲突，就兑换程序而言，应以本条款为准。
2. 资格
2.1 只有帐户纪录良好且有效的会员方可兑换奖品。
2.2 会员在兑换时，帐户内必须有足够的积分（下称「积分」）。
2.3 本计划保留核实会员资格的权利；若会员未符合资格要求，本计划可暂停或取消任何兑换。
3. 兑换程序
3.1 所有兑换必须透过本计划指定的会员网站平台进行。
3.2 奖品兑换将视乎供应情况而定。本计划不保证任何奖品将持续供应，且保留随时更改奖品之权利而恕不作另行通知。
3.3 兑换申请须经进一步确认。本团队将在收到申请后的 7 个工作天内发出确认电子邮件。
3.4 兑换申请一经提交不得取消、更改或退款。
3.5 成功提交兑换申请后，积分将立即从帐户中扣除，且不予退还。
4. 奖品详情及限制
4.1 所有奖品均不可转让、交换或兑换现金或其他替代品。
4.2 部分奖品可能受额外条款及细则约束，包括但不限于有效期、使用限制及不适用日子等。会员需详细阅读并遵守相关条款。奖品于逾期后任何未使用的部分将会作废并不予补偿。
4.3 显示之礼品图片仅供参考，其设计、颜色或规格与实际可能略有不同。
5. 领取奖赏
5.1 实体礼品
礼品必须在预订确认后由会员本人亲身前往木的地酒店前台领取，恕不接受由第三方或授权代表代领。 会员在领取时必须向职员出示兑换信正本。影印本或电子版本恕不受理。
5.2 数码礼品（电子礼券、数码礼品卡、免费客房住宿/升级兑换信等）
礼品将在确认后发送至已登记的电邮地址。会员有责任妥善保存兑换信。兑换信如遗失或遭盗用恕不获补发。
如欲兑换免费客房住宿或升级，必须提前预订并将视乎房间供应情况而定。会员必须电邮至 reservations@maderagroup.com 预订免费客房或申请客房升级，并註明兑换信上的参考编号。升级客房只适用于透过酒店网站直接预订之订单。有关详细使用守则，请参阅兑换信上列明之条款及细则。
6. 责任限制
在法律允许的最大范围内，木的地奖赏会对会员因以下原因而遭受的任何损失、损害、伤害或失望概不负责：
会员须自行承担使用奖品之风险。
7. 终止兑换
若会员发生以下情况，本计划可终止其兑换奖品的权利：
如对奖品兑换有任何疑问，请电邮至 maderarewards@maderagroup.com 与我们联络。
獎品兌換條款及細則
生效日期：2026年4月15日
1. 簡介
本條款及細則（下稱「本條款」）規範木的地獎賞會會員（下稱「會員」）兌換禮品、現金券、免費客房升級/住宿或任何其他禮遇（下稱「獎賞」）之相關事宜。
一旦兌換任何獎賞，即表示您同意受本條款及該特定禮品所適用的任何細則約束。如本條款與特定禮品之條款有任何衝突，就兌換程序而言，應以本條款為準。
2. 資格
2.1 只有帳戶紀錄良好且有效的會員方可兌換獎品。
2.2 會員在兌換時，帳戶內必須有足夠的積分（下稱「積分」）。
2.3 本計劃保留核實會員資格的權利；若會員未符合資格要求，本計劃可暫停或取消任何兌換。
3. 兌換程序
3.1 所有兌換必須透過本計劃指定的會員網站平台進行。
3.2 獎品兌換將視乎供應情況而定。本計劃不保證任何獎品將持續供應，且保留隨時更改獎品之權利而恕不作另行通知。
3.3 兌換申請須經進一步確認。本團隊將在收到申請後的 7 個工作天內發出確認電子郵件。
3.4 兌換申請一經提交不得取消、更改或退款。
3.5 成功提交兌換申請後，積分將立即從帳戶中扣除，且不予退還。
4. 獎品詳情及限制
4.1 所有獎品均不可轉讓、交換或兌換現金或其他替代品。
4.2 部分獎品可能受額外條款及細則約束，包括但不限於有效期、使用限制及不適用日子等。會員需詳細閱讀並遵守相關條款。獎品於逾期後任何未使用的部分將會作廢並不予補償。
4.3 顯示之禮品圖片僅供參考，其設計、顏色或規格與實際可能略有不同。
5. 領取獎賞
5.1 實體禮品
禮品必須在預訂確認後由會員本人親身前往木的地酒店前台領取，恕不接受由第三方或授權代表代領。 會員在領取時必須向職員出示兌換信正本。影印本或電子版本恕不受理。
5.2 數碼禮品（電子禮券、數碼禮品卡、免費客房住宿/升級兌換信等）
禮品將在確認後發送至已登記的電郵地址。會員有責任妥善保存兌換信。兌換信如遺失或遭盜用恕不獲補發。
如欲兌換免費客房住宿或升級，必須提前預訂並將視乎房間供應情況而定。會員必須電郵至 reservations@maderagroup.com 預訂免費客房或申請客房升級，並註明兌換信上的參考編號。升級客房只適用於透過酒店網站直接預訂之訂單。有關詳細使用守則，請參閱兌換信上列明之條款及細則。
6. 責任限制
在法律允許的最大範圍內，木的地獎賞會對會員因以下原因而遭受的任何損失、損害、傷害或失望概不負責：
會員須自行承擔使用獎品之風險。
7. 終止兌換
若會員發生以下情況，本計劃可終止其兌換獎品的權利：
如對獎品兌換有任何疑問，請電郵至 maderarewards@maderagroup.com 與我們聯絡。
General Terms and Conditions for prize redemption
Effective Date: 15 April 2026
These General Terms and Conditions (“Terms”) govern the redemption of rewards, vouchers, complimentary room upgrade/ stay or any other privileges (“Prizes”) by members of the Madera Rewards (“Members”).
By redeeming any Prize, you agree to be bound by these Terms, and any specific terms applicable to the particular Prize. In the event of any conflict, these Prize redemption Terms shall prevail in respect of the redemption process.
2.1 Only Members with a valid account in good standing may redeem Prizes.
2.2 Members must have sufficient points (“Points”) in their account at the time of redemption.
2.3 The Programme reserves the right to verify a Member’s eligibility and may suspend or cancel any redemption if eligibility requirements are not met.
3.1 All redemptions must be made through the members portal specified by the Programme.
3.2 Redemptions are subject to availability of the Prize. The Programme does not guarantee that any Prize will always be available, and subject to change from time to time without prior notice.
3.3 Redemptions are subject to further confirmation. A separate confirmation email will be delivered by our team within 7 working days after the request is acknowledged.
3.4 Once a redemption request is submitted, it is final and cannot be cancelled, changed, or refunded.
3.5 Points will be deducted immediately upon successful submission of the redemption request, and non-refundable.
4.1 All Prizes are non-transferable, non-exchangeable, and non-refundable for cash or other alternatives.
4.2 Some Prizes may have additional terms and conditions, including but not only limited to expiry date, usage restrictions, black-out dates. Members are responsible for reading and complying with those terms. Any unused portion of a Prize after its expiry date will be forfeited without compensation.
4.3 Images of Prizes displayed are for reference only. Actual Prizes may vary slightly in design, colour, or specification.
5.1 For physical Prizes:
Prizes must be collected in person at the Front Office of Hotel Madera Hong Kong once the reservation is confirmed. Please note that collection by a third party or proxy is not permitted.
Members must present the original redemption letter to our staff at the time of collection. Photocopies and digital copies will not be accepted.
5.2 For digital Prizes (e-vouchers, digital gift card, complimentary room stay/ upgrade letters etc.):
Prizes will be sent to the registered email once it is confirmed. Members are responsible for keeping the redemption letter secure. Lost or stolen letters will not be replaced.
Advanced reservation is required for complimentary room stays or upgrades and is subject to room availability. Members must email reservations@maderagroup.com to book a complimentary stay or request an upgrade, quoting the reference number stated in the redemption letter. Room upgrades are only applicable to bookings made directly through the hotel website. For detailed usage rules, please refer to the terms and conditions stated in the redemption letter.
To the fullest extent permitted by law, the Madera Rewards shall not be liable for any loss, damage, injury, or disappointment suffered by any Member arising from:
Members use Prizes entirely at their own risk.
The Programme may suspend or terminate a Member’s right to redeem Prizes if the Member:
For any questions regarding Prize redemption, please contact us at maderarewards@maderagroup.com.
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